All orders placed from 2nd October 2023 are considered as Final Sale and are not eligible for return, refund or exchange unless faulty.

Orders placed between 2nd September 2023 & 2nd October 2023 that are not Final Sale items: to make a return request click here to obtain your RA number.

1. To make a return request click here to obtain a RA number.

*We must receive your return request within 7 days of receiving your parcel.

2. Include your original invoice inside your return parcel & write your RA# on the invoice

3. Package securely & post it back to us within 7 days of your RA# being issued

Important information regarding your return

We must receive your return parcel within 7 days of issuing your RA#. Failure to return your item within the 7 day period from issuing the RA# may result in us refusing the return

Returned items without a RA# may be refused

Returned items must be in their original, new & unworn condition with all tags intact. Of course you can try the garment on. Please just be careful to not damage the item or mark it with deodorant, creams, perfume or makeup etc. When you try on your shoes for the first time, please make sure you try them on a carpeted area to avoid scratching on the soles.

If the item is not re-saleable as new & original condition the return may be refused & posted back to you at your expense.

Returns are processed within 24-72 hours of receiving the item.

Customers with an online credit balance remaining have until 30th of November 2023 to use their credit.

Any credit balances remaining will become automatically expired at the 30th of November 2023.

Any purchases made using online credit from 2nd October 2023 are considered Final Sale and are not eligible for return, refund or exchange unless faulty.

Please note that many of our items need to be treated with love and care as they are delicate.

If an item becomes damaged due to misuse/mistreatment, wear and tear or rough handling we will not be held accountable - such items will not be deemed as faulty. Any such items will not be eligible for return or remedy and may be returned to you at your expense.

Please note the care instructions on the label of your garment & ensure that your dry cleaner follows the specific instructions. In the event that your item becomes damaged in dry cleaning due to incorrect methods &/or lack of proper care being taken, Fox Maiden will not be held accountable and we will not be able to provide any recourse.

It is your responsibility to maintain your item & care for it properly. Any damaged caused by dry cleaning, alterations or misuse will not be considered as an item fault - Fox Maiden will not be held accountable in such cases.

Please take care when placing your order. If you decide to cancel your order prior to shipping, our normal returns policy (described above) applies

Parcels that have been shipped and uncollected by the customer which end up being returned to sender will not be refunded